Refund Policy — Prime Market

Last Updated: April 2026

1. Overview

At Prime Market, we provide e-commerce services, digital store setup, and online business solutions. Due to the nature of digital services and customized work, refunds are limited and subject to specific conditions.

By purchasing our services, you agree to this Refund Policy.

2. Services Covered Under This Policy

This policy applies to:

  • E-commerce store setup

  • Shopify / WooCommerce store creation

  • Dropshipping store setup

  • Product uploading services

  • Store customization

  • Digital consultation services

  • Website development services

3. Eligible for Refund

Refunds may be granted under the following conditions:

  • Service not delivered within agreed timeframe (without valid reason)

  • Service not started after payment

  • Duplicate payment made

  • Unable to deliver service due to Prime Market limitations

  • Major service failure or technical issue caused by our team

Each refund request will be reviewed individually.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind after order confirmation

  • Customer delays project completion

  • Customer fails to provide required information

  • Service already completed or delivered

  • Minor design or preference issues

  • Customer dissatisfaction without valid technical reason

  • Third-party platform issues (Shopify, WordPress, hosting, etc.)

5. Partial Refunds

Partial refunds may be issued if:

  • Work has already started

  • Project is partially completed

  • Resources have already been allocated

Refund amount will depend on completed work.

6. Refund Request Timeframe

Customers must request refunds:

  • Within 24 hours for consultation services

  • Within 3 days for store setup services

  • Before project completion

Requests after completion may not be accepted.

7. Refund Process

To request a refund, contact us with:

  • Full name

  • Order details

  • Payment proof

  • Reason for refund

Send request to:

📧 Email: zuhaibqureshi0321@gmail.com
📞 Phone: 0348-2983261

8. Refund Method

Approved refunds will be issued through:

  • Bank transfer

  • Easypaisa

  • JazzCash

  • Original payment method (if possible)

Refund processing time: 3–7 business days

9. Project Cancellation

Prime Market reserves the right to cancel:

  • Suspicious orders

  • Abusive customers

  • Projects violating policies

  • Projects involving illegal activities

Refunds in such cases will be evaluated individually.

10. Revisions Instead of Refund

Before issuing a refund, Prime Market may offer:

  • Free revisions

  • Service adjustments

  • Alternative solution

  • Technical fixes

Customer satisfaction is our priority.

11. Policy Updates

Prime Market reserves the right to modify this Refund Policy at any time without prior notice.

12. Contact Information

Prime Market
📍 456 Corporate Lane, DHA Phase 6, Lahore, Pakistan
📞 0348-2983261
📧 zuhaibqureshi0321@gmail.com

Thank you for choosing Prime Market — Your Trusted E-Commerce Partner 🚀